CAIO Podcast | How H&R Block Processes 20M+ Tax Returns with AI – Aditya Thadani, VP of AI Platforms
Description
CAIO Podcast | Driving AI Innovation at H&R Block with Aditya Thadani
In this insightful episode of the CAIO Podcast, Sanjay Puri sits down with Aditya Thadani, Vice President of AI Platforms at H&R Block, to explore how AI is driving digital transformation in financial services.
🔍 Key Takeaways:
- How H&R Block processes over 20 million tax returns annually using AI
- The role of AI in enhancing customer experience and operational efficiency
- Why migrating 90% of compute capacity to Azure Cloud was a game-changer
- Building customer trust through an omni-channel strategy
- Managing vendor dependency and ensuring business resilience
Resources Mentioned:
https://www.linkedin.com/in/adityathadani/
⏱️ Timestamps:
00:00 – Podcast Episode Highlights
02:00 – Aditya’s Background & Journey into AI
05:30 – The Role of AI in Business Strategy
09:15 – Challenges in AI Adoption
12:45 – AI Ethics & Responsible Innovation
16:30 – The Future of AI Regulation
19:45 – AI’s Impact on Jobs & Workforce Transformation
23:00 – AI in Emerging Markets
26:30 – The Role of Open-Source AI
30:00 – Aditya’s Vision for AI in the Next Decade
33:00 – Final Thoughts & Takeaways
United States
